--- title: "Get Open Tickets from Pipedrive API" url: "https://lb.getknit.dev/blog/get-open-tickets-from-pipedrive-api/" date: "2026-08-13T12:58:26+00:00" modified: "2026-08-23T11:20:32+00:00" type: "post" --- # Get Open Tickets from Pipedrive API [Blog](https://lb.getknit.dev/blog) / [Tutorials](https://lb.getknit.dev/blogs/tutorials/) / Get Open Tickets from Pipedrive API [Tutorials](https://lb.getknit.dev/blogs/tutorials/) · August 13, 2026 Get Open Tickets from Pipedrive API =================================== ![](https://storage.googleapis.com/knit-website-media/2026/08/64c34ca1e0546a9d333bb35a_Kunal-3-150x150.png)Kunal Mishra 3 min read [](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Flb.getknit.dev%2Fblog%2Fget-open-tickets-from-pipedrive-api%2F) [](https://twitter.com/intent/tweet?url=https%3A%2F%2Flb.getknit.dev%2Fblog%2Fget-open-tickets-from-pipedrive-api%2F&text=Get%20Open%20Tickets%20from%20Pipedrive%20API) Table of Contents - [Introduction](#introduction) - [Pre-requisites](#pre-requisites) - [API Endpoints](#api-endpoints) - [Step-by-Step Process](#step-by-step-process) - [1. Authenticate with Pipedrive API](#1-authenticate-with-pipedrive-api) - [2. Retrieve All Open Deals](#2-retrieve-all-open-deals) - [3. Filter Deals for a Specific Customer](#3-filter-deals-for-a-specific-customer) - [4. Retrieve Deal Details](#4-retrieve-deal-details) - [Common Pitfalls](#common-pitfalls) - [Frequently Asked Questions](#frequently-asked-questions) - [Knit for Pipedrive API Integration](#knit-for-pipedrive-api-integration) Introduction ------------ This article is part of a broader series covering the Pipedrive API in depth. It focuses specifically on retrieving open tickets from Pipedrive using its API. If you’re looking for a complete breakdown of authentication, rate limits, and other capabilities, refer to the full guide [here](/blog/pipedrive-api-directory/). At a practical level, this guide shows how to extract open tickets (deals) both at a customer level and across your entire account, using a structured, repeatable approach. Pre-requisites -------------- Before you start, ensure the following are in place: - Access to a Pipedrive account with API permissions - A valid API token for authentication - Python environment set up with required libraries (e.g., `requests`) API Endpoints ------------- - **Get Deals** `GET https://api.pipedrive.com/v1/deals` - **Get Deal Details** `GET https://api.pipedrive.com/v1/deals/{id}` Step-by-Step Process -------------------- ### 1. Authenticate with Pipedrive API ``` import requests api_token = 'your_api_token' base_url = 'https://api.pipedrive.com/v1/' headers = {'Authorization': f'Bearer {api_token}'} ``` ### 2. Retrieve All Open Deals Use the deals endpoint and filter by status to fetch open tickets. ``` response = requests.get(f'{base_url}deals', headers=headers, params={'status': 'open'}) deals = response.json().get('data', []) ``` ### 3. Filter Deals for a Specific Customer If you need customer-level visibility, filter using the customer identifier. ``` customer_id = 'specific_customer_id' customer_deals = [deal for deal in deals if deal['person_id'] == customer_id] ``` ### 4. Retrieve Deal Details Fetch granular details for each deal where deeper context is required. ``` for deal in customer_deals: deal_id = deal['id'] deal_details = requests.get(f'{base_url}deals/{deal_id}', headers=headers).json() ``` Common Pitfalls --------------- 1. **Ignoring rate limits** Pipedrive enforces request caps. Without throttling, your integration will break under scale. 2. **Skipping pagination handling** The API does not return all records in one call. Missing pagination means incomplete data. 3. **Using invalid or expired tokens** Authentication failures are silent productivity killers. Always validate upfront. 4. **Assuming consistent data structure** Not all deals will have a `person_id`. Build for variability, not ideal cases. 5. **Not validating API responses** Blind parsing leads to runtime failures. Always check for null or malformed responses. 6. **No retry or error handling** Network instability is real. Production-grade integrations must include retries. 7. **Hardcoding logic against static endpoints** APIs evolve. Build with flexibility to accommodate parameter and structure changes. Frequently Asked Questions -------------------------- **1. How do I get my API token?** You can find your API token in your Pipedrive account settings under the API section. **2. What is the rate limit for Pipedrive API?** Typically, 100 requests per 10 seconds. Design your integration to stay within limits. **3. Can I filter deals beyond status?** Yes. The API supports multiple query parameters for granular filtering. **4. What happens if the API token is invalid?** You will receive a 401 Unauthorized response. **5. How do I handle pagination effectively?** Use the `start` and `limit` parameters to iterate through all results systematically. **6. How should I test API requests before production use?** Use tools like Postman to validate endpoints and responses before coding. **7. Can deal data be updated via API?** Yes. Use the `PUT /deals/{id}` endpoint to update deal information. Knit for Pipedrive API Integration ---------------------------------- If your goal is speed and reliability, building and maintaining direct integrations is not the best use of engineering bandwidth. [Knit API](/integration/pipedrive/?e4f9ab58_page=3) abstracts the complexity. A single integration gives you standardized access to Pipedrive while handling: - Authentication and authorization - Data normalization - Ongoing API maintenance Net result: faster implementation, lower operational overhead, and fewer points of failure. --- **Ready to build this integration?** Explore Knit’s [Pipedrive integration](/integration/pipedrive/) or read more about our [Unified CRM API](/integration-categories/unified-crm-api/). ![](https://storage.googleapis.com/knit-website-media/2026/08/64c34ca1e0546a9d333bb35a_Kunal-3-150x150.png)Written by Kunal Mishra Changing integration landscape, one organization at a time‍ Keep Reading ------------ ![](https://storage.googleapis.com/knit-website-media/2026/08/blog-banner-green-640x400.png) [API Directory](https://lb.getknit.dev/blogs/api-directory/) ### [Pipedrive API Directory](https://lb.getknit.dev/blog/pipedrive-api-directory/) Build reliable Pipedrive CRM integrations with practical API highlights, key endpoints for deals/leads/products/pipelines, and FAQs on auth, sync, pagination, and… August 13, 2026 · 43 min read ![](https://storage.googleapis.com/knit-website-media/2026/08/blog-banner-green-640x400.png) [Tutorials](https://lb.getknit.dev/blogs/tutorials/) ### [How to Create a Slack Bot in 5 Minutes: A to Z Guide](https://lb.getknit.dev/blog/how-to-create-a-slack-bot/) You can create your own Slack Bot in just a few minutes with the Knit Unified API. Read this step-by-step… August 13, 2026 · 3 min read ![](https://storage.googleapis.com/knit-website-media/2026/08/blog-banner-green-640x400.png) [Tutorials](https://lb.getknit.dev/blogs/tutorials/) ### [How to Build and Deploy a Microsoft Teams Bot](https://lb.getknit.dev/blog/how-to-build-and-deploy-a-microsoft-teams-bot/) You can either build Microsoft Teams Bot on your own or you can use Knit's Unified API to create it… August 13, 2026 · 4 min read \#1 in Ease of Integrations --------------------------- ![4.9 out of 5 stars](/wp-content/themes/knit/assets/images/g2/g2-star-rating.svg) 4.9 out of 5 stars on G2 ![G2 Leader, Spring 2026](/wp-content/themes/knit/assets/images/g2/g2-leader.svg)![G2 Fastest Implementation, Spring 2026](/wp-content/themes/knit/assets/images/g2/g2-fastest-implementation.svg)![G2 High Performer, Spring 2026](/wp-content/themes/knit/assets/images/g2/g2-high-performer.svg)![G2 Best Est. 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