Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
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Rohit Singh
GM, Payoneer Workforce Management
#1 in Ease of Integrations
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FAQ
Common questions about the Freshworks integration
Does Knit support Freshworks out of the box?
Yes — Freshworks is a live, already-built connector on Knit's Unified CRM API, not a roadmap item.
Does the Freshworks integration support both reading and writing data?
Yes. It supports both reads and writes, so you can build bi-directional sync use cases — not just pull data from Freshworks, but push updates back to it.
How does authentication work for Freshworks?
Knit provides an embedded Auth component (white-labeling available on higher tiers) that handles Freshworks's OAuth, credential storage, and refresh — your customers authorize once through Knit, and you never touch raw credentials.
What happens if Freshworks changes their API?
Knit absorbs it. We maintain and update the Freshworks connector on our end, so your integration keeps working without you tracking Freshworks's changelog.
Do you store Freshworks data or customer PII?
No. Knit acts as a stateless passthrough — data is processed on our application server and sent directly to your webhooks, without being stored on Knit's servers.
What is the pricing model, and is there a free trial?
You choose the model that fits your business — pricing based on integrated accounts, or based on API call volume. Every plan includes a 30-day free trial before billing starts.
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