--- title: "Zendesk" url: "https://lb.getknit.dev/integration/zendesk/" date: "2026-08-13T12:30:49+00:00" modified: "2026-08-13T12:56:40+00:00" type: "integration" --- # Zendesk [Unified API](https://lb.getknit.dev/products/unified-api) / [Integrations](https://lb.getknit.dev/integrations) / [Unified Ticketing API](https://lb.getknit.dev/integration-categories/unified-ticketing-api/) / Zendesk ![Zendesk](https://storage.googleapis.com/knit-website-media/2026/09/zendesk.svg)Zendesk ======= Add Zendesk API integration via Knit's Unified Ticketing API — one schema, one integration. [Integrate with Zendesk](https://dashboard.getknit.dev/signup) Building Integrations Together·![4.9 out of 5 stars](https://lb.getknit.dev/wp-content/themes/knit/assets/images/g2/g2-star-rating.svg)4.9/5 on G2·![Google](https://lb.getknit.dev/wp-content/themes/knit/assets/images/investor-logos/google-g.png)Google for Startups Accelerator ![prismforce](https://storage.googleapis.com/knit-website-media/2026/08/6a1eebbdaa38eb74c2d39fc9_prismforce-1.svg)![Hackerearth](https://storage.googleapis.com/knit-website-media/2026/08/6a1eeb591e00bd216f61488b_hackerearth-1.svg)![Isotopes AI](https://storage.googleapis.com/knit-website-media/2026/08/691596a13b8cd38e2f3dc822_isotopes_ai_greyscale-1.svg)![Infojobs](https://storage.googleapis.com/knit-website-media/2026/08/68fc54d2ee31fc7f0e2f7ce1_infojobs_bnw-1.svg)![Payoneer](https://storage.googleapis.com/knit-website-media/2026/08/payoneer.png)![Outsolve](https://storage.googleapis.com/knit-website-media/2026/08/683469796fef776e21802928_outsolve-1.svg)![Skuad](https://storage.googleapis.com/knit-website-media/2026/08/68346986ac834ab404bc57d8_Skuad-1.svg)![Payworks](https://storage.googleapis.com/knit-website-media/2026/08/6879e68c044e681ac17de2b8_payworks_logo-1.svg)![Itilite](https://storage.googleapis.com/knit-website-media/2026/08/itilite.svg)![Onsurity](https://storage.googleapis.com/knit-website-media/2026/08/onsurity.svg)![RazorpayX](https://storage.googleapis.com/knit-website-media/2026/08/razorpay.png)![Multiplier](https://storage.googleapis.com/knit-website-media/2026/08/multiplier.svg)![Peoplestrong](https://storage.googleapis.com/knit-website-media/2026/08/68346a01a0576f307fa7b51c_people-strong-1.svg)![Scrut](https://storage.googleapis.com/knit-website-media/2026/08/scrut.svg)![Ceipal](https://storage.googleapis.com/knit-website-media/2026/08/ceipal.svg) Build Zendesk Integration in Minutes ------------------------------------ ### 100% API Coverage Build any integration use case with 100% API coverage of Zendesk. ### Unification to Schema Let AI build a unified connector suited to your schema. ### Rapid Additions Skip the "added to the roadmap" queue and deliver integrations your customers want. Zendesk API Capabilities ------------------------ Create Ticket Programmatically create a new support ticket Add Comment to a Ticket Post a public reply or internal note to an existing ticket Get Tickets Retrieve all support tickets with status, priority, and assignment Get Ticket By Id Fetch detailed info of a specific ticket including history and messages Get Tags Fetch all tags used for categorizing tickets Get Groups Retrieve agent teams or departments like Support or Sales Get Group By Id Access metadata for a specific group Get Contacts Retrieve users who have submitted or are tied to tickets Get Contact By Id Fetch details of a specific contact/user Get Comments for a Ticket Retrieve all public and internal comments on a ticket Get All Ticket Types Retrieve all supported ticket categories such as bugs or feature requests Get Accounts Fetch organizations or companies associated with tickets Get Account By Id Get detailed info for a specific organization or account Update Ticket Update ticket details like status, assignee, or priority Get User By Id Fetch details for a specific user [ Missing an operation? Our AI Agent builds it instantly. Try Now ](/products/integrations-agent/) Knit vs. building a standalone Zendesk integration -------------------------------------------------- #### Building it yourself - A custom Zendesk integration built and maintained in-house - Handle Zendesk's OAuth, rate limits, and pagination yourself - Re-test and patch every time Zendesk changes their API - Poll Zendesk on your own schedule - Engineering time spent on plumbing, not your product - Weeks of dev time before you ship #### With Knit - Zendesk integration already built, live, and maintained - Embedded Auth handles Zendesk's OAuth, storage, and refresh for you - Knit absorbs Zendesk's API changes — nothing breaks on your end - Extensive webhook support for real-time Zendesk sync - Your team ships your product, not integration plumbing - Live in days, not weeks All Unified Ticketing API Integrations We Support ------------------------------------------------- Integrate with every major Unified Ticketing API platform from day one. If it's missing, our AI adds it fast. [ ![Freshservice](https://storage.googleapis.com/knit-website-media/2026/08/68279dfe688e3dd2d5b4b34d_Freshservice-1.svg)### Freshservice Build Freshservice API integration via Knit's Unified Ticketing API — no per-platform maintenance. ](https://lb.getknit.dev/integration/freshservice/) [ ![Intercom](https://storage.googleapis.com/knit-website-media/2026/08/6826fddf2fc92556aa2c1051_Intercom-1.svg)### Intercom Ship Intercom API integration via Knit's Unified Ticketing API — no per-platform maintenance. ](https://lb.getknit.dev/integration/intercom/) [ ![Trello](https://storage.googleapis.com/knit-website-media/2026/08/68270029c5fa95c5a076ab9f_Trello-1.svg)### Trello Enable Trello API integration via Knit's Unified Ticketing API — one schema, one integration. ](https://lb.getknit.dev/integration/trello/) [ ![Github](https://storage.googleapis.com/knit-website-media/2026/08/6826fccde3705cd7b928e768_Github-1.svg)### Github Github integrates via Knit's Unified Ticketing API — no per-platform maintenance. ](https://lb.getknit.dev/integration/github/) [ ![Asana](https://storage.googleapis.com/knit-website-media/2026/08/6826fb1c9b87f5d36e05611f_Asana-1.svg)### Asana Power Asana API integration via Knit's Unified Ticketing API — live in days, not weeks. ](https://lb.getknit.dev/integration/asana/) [ ![Jira](https://storage.googleapis.com/knit-website-media/2026/08/6826fdd6d235859ad9068d3e_Jira-1.svg)### Jira Jira integrates via Knit's Unified Ticketing API — one schema, one integration. ](https://lb.getknit.dev/integration/jira/) [ ![Freshdesk](https://storage.googleapis.com/knit-website-media/2026/08/6826fcc4d396adf6d7a86651_Freshdesk-1.svg)### Freshdesk Offer Freshdesk API integration via Knit's Unified Ticketing API — no per-platform maintenance. ](https://lb.getknit.dev/integration/freshdesk/) [ ![Zohodesk](https://storage.googleapis.com/knit-website-media/2026/08/682700ecaeb59a4766d50c56_Zohodesk-1.svg)### Zohodesk Zoho Desk integrates via Knit's Unified Ticketing API — live in days, not weeks. ](https://lb.getknit.dev/integration/zohodesk/) [ ![Linear](https://storage.googleapis.com/knit-website-media/2026/08/695e49910d1176af12dfab8d_Linear_72x72-1.svg)### Linear Ship Linear API integration via Knit's Unified Ticketing API — one schema, one integration. ](https://lb.getknit.dev/integration/linear/) [ ![ServiceNow](https://storage.googleapis.com/knit-website-media/2026/08/695e496b6b52eb628004f254_Servicenow_72x72-1.svg)### ServiceNow ServiceNow integrates via Knit's Unified Ticketing API — no per-platform maintenance. ](https://lb.getknit.dev/integration/servicenow/) [See all Unified Ticketing API integrations](https://lb.getknit.dev/integration-categories/unified-ticketing-api/) Enterprise-grade security ------------------------- ![SOC 2 certified](/wp-content/themes/knit/assets/images/security-logos/soc2.svg) ![GDPR compliant](/wp-content/themes/knit/assets/images/security-logos/gdpr.svg) ![ISO 27001 certified](/wp-content/themes/knit/assets/images/security-logos/iso.png) [Visit our Security Center](https://compliance.getknit.dev/) [Review the DPA](/dpa) Customer Stories ---------------- See how leading technology firms are scaling their operations ![Multiplier](https://storage.googleapis.com/knit-website-media/2026/08/multiplier.svg)[Case Study ](https://lb.getknit.dev/case-studies/multiplier-closes-enterprise-deals-by-shipping-a-workday-integration-in-one-week-through-knit/) > Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude. HHuynh H Developer, Multiplier ![Scrut](https://storage.googleapis.com/knit-website-media/2026/08/scrut.svg)[Case Study ](https://lb.getknit.dev/case-studies/how-scrut-automation-automates-grc-automation-with-knits-unified-hris-api/) > A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level. JJayesh Co-Founder, Scrut ![Onsurity](https://storage.googleapis.com/knit-website-media/2026/08/onsurity.svg) > Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support. PPoorvi Product Manager, Onsurity ![RazorpayX](https://storage.googleapis.com/knit-website-media/2026/08/razorpay.png)[Case Study ](https://lb.getknit.dev/case-studies/razorpayx-payroll-unlocks-multi-entity-pay-runs-with-knits-unified-hrms-api/) > Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development. AAditya Product Lead, RazorpayXPayroll ![Payoneer](https://storage.googleapis.com/knit-website-media/2026/08/payoneer.png)[Case Study ](https://lb.getknit.dev/case-studies/payoneer-workforce-management-launches-a-global-hris-to-netsuite-bridge-for-clients-using-knits-unified-api/) > Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries. RRohit Singh GM, Payoneer Workforce Management \#1 in Ease of Integrations --------------------------- ![4.9 out of 5 stars](/wp-content/themes/knit/assets/images/g2/g2-star-rating.svg) 4.9 out of 5 stars on G2 ![G2 Leader, Spring 2026](/wp-content/themes/knit/assets/images/g2/g2-leader.svg)![G2 Fastest Implementation, Spring 2026](/wp-content/themes/knit/assets/images/g2/g2-fastest-implementation.svg)![G2 High Performer, Spring 2026](/wp-content/themes/knit/assets/images/g2/g2-high-performer.svg)![G2 Best Est. ROI, Spring 2026](/wp-content/themes/knit/assets/images/g2/g2-best-roi.svg) FAQCommon questions about the Zendesk integration ---------------------------------------------- Does Knit support Zendesk out of the box?Yes — Zendesk is a live, already-built connector on Knit's Unified Ticketing API, not a roadmap item. Does the Zendesk integration support both reading and writing data?Yes. It supports both reads and writes, so you can build bi-directional sync use cases — not just pull data from Zendesk, but push updates back to it. How does authentication work for Zendesk?Knit provides an embedded Auth component (white-labeling available on higher tiers) that handles Zendesk's OAuth, credential storage, and refresh — your customers authorize once through Knit, and you never touch raw credentials. What happens if Zendesk changes their API?Knit absorbs it. We maintain and update the Zendesk connector on our end, so your integration keeps working without you tracking Zendesk's changelog. Do you store Zendesk data or customer PII?No. Knit acts as a stateless passthrough — data is processed on our application server and sent directly to your webhooks, without being stored on Knit's servers. What is the pricing model, and is there a free trial?You choose the model that fits your business — pricing based on integrated accounts, or based on API call volume. Every plan includes a 30-day free trial before billing starts. [See all FAQs](/faq) From the blog ------------- [![Zendesk CRM API Directory](https://storage.googleapis.com/knit-website-media/2026/08/blog-banner-yellow-scaled-640x400.png)](https://lb.getknit.dev/blog/zendesk-crm-api-directory/)### [Zendesk CRM API Directory](https://lb.getknit.dev/blog/zendesk-crm-api-directory/) Zendesk CRM API integration guide covering key features, endpoints, use cases, FAQs, and best practices to automate customer data, sales pipelines, and support workflows at scale.‍ [![Developer Guideto Retrieve Detailed Customer Information from Zendesk CRM API](https://storage.googleapis.com/knit-website-media/2026/08/blog-banner-yellow-scaled-640x400.png)](https://lb.getknit.dev/blog/developer-guideto-retrieve-detailed-customer-information-from-zendesk-crm-api/)### [Developer Guideto Retrieve Detailed Customer Information from Zendesk CRM API](https://lb.getknit.dev/blog/developer-guideto-retrieve-detailed-customer-information-from-zendesk-crm-api/) Learn how to get detailed customer information from the Zendesk CRM API using Python. Step-by-step guide covering authentication, endpoints, pagination, common pitfalls, and FAQs. [![How to Get a Zendesk API Token (Step-by-Step)](https://storage.googleapis.com/knit-website-media/2026/08/blog-banner-yellow-scaled-640x400.png)](https://lb.getknit.dev/blog/zendesk-ticketing-api-key/)### [How to Get a Zendesk API Token (Step-by-Step)](https://lb.getknit.dev/blog/zendesk-ticketing-api-key/) Enable API token access in Zendesk Admin Center, generate an API token, and call the Zendesk API with Basic auth - includes a working curl example. Put Integrations on Autopilot. Talk to Experts. ----------------------------------------------- Knit is loved by customers across the globe due to our seamless product and white glove support. You'll love us too! [Talk to a Human](/book-demo)